Quickly Getting to the Root of a Problem
Why use the tool?
The 5 Whys is a simple problem-solving technique that helps users to get to the root of the problem quickly. Made popular in the 1970s by the Toyota Production System, the 5 Whys strategy involves looking at any problem and asking: "Why?" and "What caused this problem?"
Very often, the answer to the first "why" will prompt another "why" and the answer to the second "why" will prompt another and so on; hence the name the 5 Whys strategy.
Benefits of the 5 Whys include:
* It helps to quickly determine the root cause of a problem
* It is easy to learn and apply
How to use the tool:
When looking to solve a problem, start at the end result and work backward (toward the root cause), continually asking: "Why?" This will need to be repeated over and over until the root cause of the problem becomes apparent.
Tip:
The 5 Whys technique is a simple technique that can help you quickly get to the root of a problem. But that is all it is, and the more complex things get, the more likely it is to lead you down a false trail. if it doesn't quickly give you an answer that's obviously right, then you may need more sophisticated technique problem solving techniques like those found in our problem solving section.
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